FAQs

Do you ship overseas?

Yes, we ship worldwide. Shipping charges will apply and will be added at time of order.

How long will it take to get my order?

Orders are generally shipped within 72 business hours. Transit time depends on where you are. It is generally 2 to 5 working days.

What carriers do you use?

We use all major carriers. We prefer the Colissimo service followed.

I want to pick up my items in store, is it possible?

Yes, when placing the order you can choose to pick up your items in store.

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Can I send an order as a gift?

Of course ! Simply enter the recipient's delivery address.

What payment methods are offered? are they secure?

We offer two secure payment methods, so that you can make your online purchases with complete peace of mind.

By CB Via Stripe: which ensures a high level of security.

By PayPal: The service allows you to carry out online transactions, without having to communicate your bank details.

Can I return an item?

We always strive to make sure our customers love our products, but if you need to return an order, we'll be happy to help. Just email us at bonjour@atelierdusel.com and we'll walk you through the process in accordance with our return policy .

I want to cancel my order, is it possible?

Yes it's possible.
We ask that you notify us no later than 24 hours after the validation of your order to be sure that the order has not yet been shipped. Contact us by email at bonjour@atelierdusel.com.
The amount of the order will be refunded to you in full within 5 to 15 days.

If your order has already been dispatched or delivered, we ask that you return the order to us at your expense within 14 days. If the item is in its original condition we will refund the price of the returned item in accordance with our return policy .

I did not receive a confirmation email, is this normal?

Do not panic ! Your order is probably being processed and you should receive your confirmation email soon. Check your spam emails. If you still do not receive anything after a few hours, contact us by email at bonjour@atelierdusel.com .

I received my order but an item is damaged, what should I do?

If, despite the attention we have given to the preparation of your order, an item is damaged, don't panic! Send us an email bonjour@atelierdusel.com along with a photo. We will tell you how to proceed.

What should I do if upon receipt of my package the packaging is open, damaged or torn?

Particular care is taken with parcels containing fragile products. If, at the time of delivery, the original packaging is open, damaged or torn, you must then check the condition of your items. If they have been damaged, you must absolutely refuse the package and note a reservation on the delivery note.

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